complaint·May 5, 2025

Interviews revealed that the regular practice is for hospice to confirm a death prior to contacting the family. In this instance, the hospice agency staff contacted the family prior to confirming that R1 had passed away. Although this is an unfortunate incident, the facility staff operated within their roll and responsibility by alerting the hospice agency regarding their observations. This allegation is unsubstantiated. It was also alleged that facility staff did not safeguard resident(s) confidential information, by having the door to the medication room at the facility unlocked and unattended. Through interviews it was determined that this allegation was made second-hand. The investigation could not locate anyone with direct knowledge of the allegation, or under what the circumstances the door may have been unlocked. No evidence was revealed that any confidential information was compromised, nor was that alleged. This allegation is unsubstantiated. Based on the evidence obtained during the complaint investigation, both allegations above are UNSUBSTANTIATED, meaning there isn’t enough evidence to prove a violation occurred. An exit interview was conducted with Ozz Daynes, Executive Director; a copy of this report and Licensee's Rights (LIC9058) were provided to the facility.