complaint·September 19, 2025

Licensing Program Analysts (LPAs) Rebecca Borunda and Janet Ngallo conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above mentioned allegation. LPAs were greeted by, identified themselves to, and explained the purpose of the visit and the basic elements of the complaint with Executive Director Thomas "Ozzy" Daynes. During today’s visit, LPAs reviewed and obtained copies of facility records and interviewed staff. Review of facility rosters and an interview with the Resident Services Director revealed that Resident 1 (R1) was not a resident of the facility. Due to evidence showing that R1 was not a resident of the facility, this allegation is deemed unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Resident Services Director Pamela Talamantes, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).