Complaint·May 13, 2026

(Continued from LIC9099, Page 1) Interviews with staff confirmed that staff are following the procedures established by licensing guidelines. Staff were able to tell the LPA of the steps they follow when a lost/stolen item comes to the administrative departments. Staff were unable to determine if facility staff were responsible for the theft but are reimbursing the resident within regulatory guidelines of $100.00 per item. LPA notes that the action of reimbursement does not suggest culpability on the facility's part. Additionally, staff demonstrated they had knowledge of procedures and preventions to help residents safeguard their belongings when they are admitted to the facility and beyond. Interviews with Residents confirmed that staff have been helpful with trying to recover missing jewelry and following theft and loss policies. Resident 1 (R1) stated that they do not lock their door when they leave and up until the missing jewelry was noticed, left it unlocked all day. R1 also told the LPA they had concerns because facility staff/people are coming in and out of their apartment all day. LPA notes R1 receives bed turn down and trash services which are at most, once and twice a day, respectively. Records review confirmed that R1 and their POA were provided and signed resident safeguard documents including: Client/Resident Personal Property and Valuables list, Theft and Loss Policy and Documentation, and the Admissions Agreement summarizing these policies. Some of the items listed as missing were not present on the valuables form. Based on interviews and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Ozz Danes, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.