complaint·August 21, 2024

Resident interviews informed that the dining staff provides adequate food service to residents. Residents' interviews did not corroborate the allegation. Residents confirmed that the food acquired from the facility kitchen was of good quality and was made to their liking. Resident interviews did not raise any concerns about the ability of the kitchen staff. A review of facility records indicated that facility staff had adequate training. This training involved working on the floor with a more experienced serving staff and engaging in online training for food safety. The records review also showed adequate staffing for the dining area. LPA observations revealed that all food in the walk-in cooler was of good quality. LPA also observed that food items had expiration dates clearly posted on items in the refrigerator and the dry food area of the kitchen. LPA observed many items in the refrigerator, including blueberries, apples, oranges, cooked penne pasta, romaine lettuce, strawberries, iceberg lettuce, eggs, ranch dressing, and cheese. LPA observed daily menus on each dining room table indicating what food items were available for that day. LPA also observed residents' food items at the dining tables. Every plate that was observed looked to be of good quality. This agency has investigated the complaint alleging Staff do not provide adequate food service for residents. The department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the above allegation is found to be UNSUBSTANTIADED. An exit interview was conducted, and report was reviewed with the licensee/facility representative.