complaint·November 22, 2024

Outside source and resident interviews corroborated wait times in excess of 20 minutes even stating at times waiting up to 30 minutes for assistance. The Department has investigated the complaint alleging staff did not respond to resident’s call button in a timely manner. Based on LPA’s review of facility files, staff and outside source interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiencies are cited per California Code of Regulations, Title 22, Division 6, on the attached LIC 9099-D. An exit interview was conducted and a copy of this report, LIC 9099D, along with Licensee/Appeal Rights (LIC 9058 03/22) was reviewed/provided to Executive Director Johnathan Thomas at the end of the visit.