complaint·September 24, 2025

[Continued from LIC 9099] Multiple staff interviews revealed that R1's move out was around late July, with one who was present during date of move out (1) specifying the date as being 7/17/25, which was corroborated with file review of emails between the facility and R1's responsible party. File review and outside source interviews corroborated that a check for the prorated refund amount was made out to R1's responsible party on 8/16/25. File review of R1's admission agreement contract did not contain conditions for refunds given due to voluntary move out, only refund conditions given due to resident death. However, the contract does state that in the case of voluntary resident move out, the facility would provide reasonable efforts to assist with belongings removal. The facility was not obligated by contract to provide a refund in this circumstance, however, they chose to. Based on interviews and records review, while the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred – therefore the allegation has been determined to be UNSUBSTANTIATED. An exit interview was conducted with House Manager Gonzalez to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided. Their signature below confirms receipt of these documents.