Complaint·May 7, 2024

Licensing Program Analyst, Stephanie Martinez, conducted an unannounced visit to the facility to start the investigation into the above allegation. The LPA met with Administrator, Garrett Welker, and informed him of the purpose for her visit. A report was received by the Department alleging the facility heater had been broken for about one week and the temperature in the home was cold for a resident in care. The visit included staff and resident interviews, a review of records and collection of relevant documentation. Administrator Welker was interviewed and confirmed the furnace in the home was in disrepair and, as a result, no heat was available to warm the home. Staff and resident interviews confirmed the furnace was broken; however, they reported it was repaired today, 05/07/2024. Staff interviews reported the furnace was in disrepair for about one week. Resident interviews reported the furnace was in disreapair for about one to three weeks. All interviews reported staff made attempts to accomodate residents by providing portable heaters and extra blankets. No resident interviews reported staff were neglectful with regard to keeping the home comfortable during the time the furnace was in disrepair. Therefore, based on interviews, this allegation is deemed UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. This report was reviewed with Administrator Welker and a copy was provided.