Complaint·November 7, 2023

Continued from LIC9099 According to allegation, R1 was denied pain medication on October 15, 2023, by care staff. Based on interview with R1, R1 states they were not prescribed any pain medication and facility staff refused to provide R1 with such medication. Interview with staff revealed S1 and S2 offered R1 pain medication throughout the day of October 15, 2023, but R1 denied the medication. Interview with an outside source confirmed that R1 was prescribed pain medication, and this was communicated with R1. It was also alleged that R1’s cellular phone was taken without permission and made inaccessible to R1 by staff. Interviews with R1 revealed that staff would not allow residents to contact emergency personnel to assist with pain management on October 15, 2023. Interview with staff revealed that R1 contacted emergency personnel, they arrived and left without taking R1. It was also revealed that staff did not take R1’s cell phone away, and the cell phone was later found and given to R1’s responsible party. Interview with outside source did not reveal any information to corroborate that licensee took R1’s cell phone. Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Caregiver Linda Alforque, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.