complaint·August 14, 2025

On August 5, 2025, the Department received a complaint that alleged the facility was in disrepair, the facility did not provide a safe environment, and the facility’s fishpond was enclosed by a dilapidated gate. During a facility tour, accompanied by Med-tech Madla, LPA observations corroborated several areas of disrepair at the facility, including damaged flooring in passageways which posed a fall risk to residents in care. LPA's observations also confirmed the gate in front of the facility’s fishpond was so severely deteriorated it was accessible to residents in care. Based on the investigation the allegations were determined to be SUBSTANTIATED. A substantiated finding means the preponderance of evidence was met. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiencies are being cited on the attached LIC9099D and plans of corrections were jointly developed with Administrator Drummond. An exit interview was conducted with the Administrator; a copy of this report and Licensee's Rights (LIC9058) will be provided. Additionally, it was alleged that staff did not ensure that food was adequately stored. During the facility tour LPA observed the food was properly stored and labeled with expiration dates. Based on the investigation a preponderance of evidence did not exist to prove that the alleged violation(s) occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Drummond to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided. This is an amended version of the original report dated August 14, 2025.