Complaint·May 28, 2026

The Department’s investigation consisted of a tour of the facility, a review of facility records, and interviews of facility staff. The investigation revealed that the facility has no record of R1 residing at the facility. Staff members interviewed who worked at the facility at the time of the allegations have no recollection of R1. Interviews revealed that when a resident activates their call button, staff respond immediately to resident or as soon as possible, resident’s rooms are cleaned daily, and deep cleaning is done weekly. Interviews did not reveal any concerns about residents being treated disrespectfully. Interviews with staff revealed that dietary concerns are accommodated at the facility. These allegations are Unsubstantiated. It was further alleged that: • Facility has not provided a written statement of rate increases. • Facility has not provided a copy of the updated admissions agreement. The allegations regarding the lack of written statement of rate increases and an updated admission agreement are also unsubstantiated as no records could be reviewed regarding R1 Based on the evidence obtained during the complaint investigation, the allegations above are UNSUBSTANTIATED, meaning there isn’t enough evidence to prove a violation occurred. An exit interview was conducted with Martha Villalvazo, Assistant to the Administrator; a copy of this report and Licensee's Rights (LIC9058) were provided.