complaint·August 29, 2023

Statement from Executive Director (ED) on August 7, 2023 revealed the facility business office was in the middle of a "personnel transition." As a result some of the residents received a rent increase without a 60 day prior notice. ED further stated that they were actively working on issuing rent credits and/or charge reversals for any residents who may have received a rent increase without receiving their 60 day notice. ED stated that they have completed a reversal of the rent increase for R1 and they have also contacted residents and power of attorney's impacted so that they are aware of the credits applied and of any reversals of rent increase that were applied to their account. Based upon the foregoing, the above listed allegation is substantiated. This finding means that the preponderance of the evidence standard has been met and the allegation is valid. Deficiency is cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8 and is noted on the attached LIC 9099-D. An exit interview was conducted with Calais Anguiano and a copy of this report and Licensee/Appeal Rights (LIC9058, 3/22) were provided to Calais Anguiano whose signature below confirms receipt of documents.