Complaint·April 18, 2024

During the interview, the complainant stated that they had been denied to visit with R1 and were denied by the licensee. The complainant claimed that no valid reason was provided for the denial of visitation rights. The complainant also stated that they could visit outside of the residence on the porch. Staff members involved in the decision-making process regarding visitation were interviewed. They explained that the visitation restrictions were implemented due to continuous disruption to other residents in care and leaving the door to R1 bedroom open with the alarm disarmed which led to the resident leaving their room and being found in the patio and or backyard of the facility. The alarm is in place to alert staff to ensure the resident's safety. However, visitation was never denied to family or friends. Based on the investigation findings, it is concluded that the allegation of the licensee not allowing the resident to visit with their family and friends is unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Malia Samuela, Caregiver . A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the and her signature on this report confirms receipt of the Licensee Rights.