Complaint·February 16, 2023

An interview with S2 corroborated S1 did not allow R1 and R2 to attend their appointment out of fear of contracting COVID-19. In contrast, additional interviews with R1 and facility Staff3 (S3) revealed R1 and R2 chose to not attend the appointment due to their recent recovering from COVID-19. An Outside Source (OS2) interview also corroborated R1 and R2 chose to decline to attend the appointment and needed more time to rest from their recent recovery. It was also alleged residents were not treated with dignity by staff. An interview with OS1 revealed R1 and R2 were not made aware of their medical appointment, and would have wanted to attend. In interviews conducted with R1, S3, and OS2 confirmed R1 and R2 were aware, however declined to attend. Based on interviews and records reviews conducted during the investigation regarding the above mentioned allegations were determined to be unsubstantiated. An unsubstantiated finding means although the allegations may have occurred but the preponderance of evidence standard has not been met. An exit interview was conducted with Caregiver Nvard Bedekyan and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) will be provided. Signature of this form confirms receipt the documents were received.