Complaint·January 16, 2024

The staff interviewed stated that R1 needed a two-person assist due to the non-ambulatory status of the resident. Staff used the Hoyer lift to properly change and clean R1 in the bed to reduce the number of injuries to staff and fall risks to R1. Staff followed incontinence changing schedule for R1. The Department’s investigation consisted of interviews with staff, outside sources, and a review of records. The allegations that staff does not ensure toileting assistance is provided to the resident in care and that staff allows the resident to stay in soiled clothing for an extended period have not been corroborated with interviewees. Based on interviews, and records review, a preponderance of evidence does not exist to prove that the alleged violation(s) occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Marilou De Le Pena, House Manager. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the House Manager and her signature on this report confirms receipt of the Licensee Rights.