complaint·December 20, 2024

(Continued from LIC9099 p.1) Staff informed that they did not engage during R1's behavior episodes and backed away until they allowed care to be given. Management conducted an internal investigation and followed the required reporting timeframe. The facility's internal investigation did not produce evidence that the claims occurred, as the source was unable to provide details, descriptions, date/time, or any other information that would give evidence that the complaint was true. Management staff informed that R1 was assessed after the claims were made and did not have any marks, bruising, or injuries. Resident interviews did not corroborate the allegation. Residents interviewed informed that they enjoyed living at the facility and were treated well. Residents were observed to be clean, groomed and properly dressed for the temperature. Interview with R1 did not provide evidence that the allegations were true or that the events occurred. Outside sources did not corroborate the allegations. Outside sources had not observed any staff treat any client without dignity or handle them roughly. An outside source familiar with the allegations informed that the person who made the claims did not provide any additional details such as the person(s) involved, date/time of the occurrence, or other information that would give evidence that the claim was valid. Outside sources expressed concern that the claims were made with motive of manipulation. Outside sources did not have concerns regarding resident care at the facility. Records review revealed that management submitted the required reports for the alleged abuse, showing that they conducted an internal investigation. The records showed no corroboration that the events occurred. During an unannounced facility visit LPA directly observed the resident in question. The resident was noted to have no bruising, scratches, or marks indicating injury. LPA observed the resident using full range of motion within the area of concern. Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Marketing Manager Maria Flores, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.