complaint·March 9, 2023

A records review, as well as interviews with Rebecca Toves and outside sources, revealed that a refund of $7,642.71 was mailed to the RP on March 2, 2023. Interviews with outside sources also revealed that the RP received the refund on March 6, 2023. Due to lack of corroborating evidence, the findings regarding the above allegation were established to be unsubstantiated. This finding means that although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred. LPA Silveira conducted an exit interview with Rebecca. At the time of the exit interview Rebecca was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.