Follow-up·October 10, 2023

Licensing Program Analyst (LPA) Garcia-Centeno opened a complaint investigation and in conjunction conducted a case management visit to the facility to ensure the safety and welfare of the residents in care. LPA Garcia-Centeno identified herself and stated the purpose and reviewed basic elements of the case management visit with Business Office Manager, Rebecca Toves. LPA reviewed infection control procedures to ensure the health and safety of the residents in care. In addition, LPA requested facility staff to complete the reporting requirements to Community Care Licensing regarding the active COVID-19 outbreak. An exit interview was conducted with Business Office Manager, Rebecca Toves and a copy of this report along with the Licensee Appeal Rights (LIC9058 03/22) were provided at the completion of the visit.