complaint·November 27, 2023

Facility staff was unable to retrieve the pendant information via computer so facility staff asked a caregiver to press R1's pendant button so we could hear it over the speaker. Several minutes passed and facility staff advised LPA that R1's pendent button was not working. Facility staff replaced R1's pendant button and LPA was able to hear via radio/speaker that R1's pendant button was functional and working. Facility staff advised LPA that the call button system in the facility was old and has issues at times. Based upon the foregoing, the above listed allegation is substantiated. This finding means that the preponderance of the evidence standard has been met and the allegation is valid. Deficiency is cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8 and is noted on the attached LIC 9099-D. An exit interview was conducted with Rebecca Toves and a copy of this report and Licensee/Appeal Rights (LIC9058, 3/22) were provided to Rebecca Toves whose signature below confirms receipt of documents.