complaint·December 27, 2023

[Continued from LIC 9099] LPA’s interview with Executive Director and Resident Services Director revealed that there was a COVID outbreak in the facility with approximately sixteen (16) residents affected. They reported that the facility has a COVID mitigation plan and it was followed. They reported that residents who tested positive for COVID were asked to isolate for five (5) days and if after five days if the resident still had symptoms they were asked to continue to isolate until they have no symptoms. They stated that signage was placed outside positive resident’s doors and PPE was left outside the bedrooms. Positive residents all had a designated caregiver who monitored their symptoms. During the outbreak there was no communal dining, and they utilized cart service for meals. All staff, physician’s and responsible parties were notified of the outbreak and the change in dining services. Interviews with facility staff revealed that staff were aware of the outbreak and protocol’s were followed. Staff reported that positive residents isolated, all parties were notified, and PPE was provided. LPA reviewed facility records, including facilities’ COVID mitigation plan and COVID positive residents daily notes that showed that facility followed COVID protocols. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. An exit interview was conducted with Executive Director Rebecca Toves . A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Executive Director Rebecca Toves whose signature below verifies receipt of these rights.