complaint·April 2, 2024

[Continued from 9099] It was alleged that facility had incomplete files for residents. LPA conducted file reviews and did not see any incomplete files. LPA received conflicting statements from staff about whether or not they have seen incomplete resident files. One staff reported seeing incomplete files but was unable to provide names of residents with incomplete files. Outside source reported no concerns for the facility. It was alleged that facility staff falsified documents. LPA conducted file reviews and files reviewed were complete and consistent with all paperwork in the file. Physician’s names and signatures matched all documents. Interviews with facility staff did not avail any concerns for falsified documents. Outside source reported no concerns for the facility. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Executive Director Rebecca Toves. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Toves whose signature below verifies receipt of these rights.