complaint·September 13, 2024

Interview’s with staff reported that all residents are fed and no one goes without food. Staff reported that residents can either go to the dining room for meals or can get tray service per resident request. Interview with resident’s revealed that meals are always provided by the facility. Interview with R1 revealed, that facility provides R1 with all meals daily. R1 reported that they have never been denied food by staff at the facility. Regarding the allegation, staff are retaliating against a resident (R1), it was reported that staff were mad at R1 because a staff was let go because of R1 and as a result R1 was not being given typical food allotment. Interview with R1 revealed that they have not had any staff retaliate against them or treat them unfairly. Interview’s with facility staff revealed that R1 had been exhibiting paranoia and had been requested doctor evaluate them. Facility staff reported that R1 had made comments about staff “out to get them”. Facility staff reported that no one was fired and there was a staff that took a long vacation and returned to the facility. Interview’s with residents revealed that no one has experienced retaliation from staff. Interview’s with outside sources revealed no concerns. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Toves. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Toves whose signature below verifies receipt of these rights.