complaint·February 13, 2025

Based on observations and interviews, a preponderance of evidence exists to support the allegations. Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Executive Director Rebecca Toves , to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to. LPA Strong reviewed an invoice for the weekend of October 19, 2024, dated October 21, 2024, with charges for parts, labor, and emergency visit. LPA Strong called the facility phone number on October 22, 2024, and October 30, 2024, and the telephone was answered promptly by receptionist. It was also alleged that housekeeping staff assigned to R1’s room were not providing complete room cleaning from regular bathroom maintenance to vacuuming. Interview with staff assigned to R1’s room revealed that they provided extra cleaning care and attention to R1 as R1 had requested more assistance. Records reviewed shows facility room cleaning checklist which includes floor care and general cleaning of bathrooms. Interview with an outside source revealed that staff provide regular room care as noted in residents’ rooms. LPA observed R1’s room on October 30, 2024, which was clean and organized. Lastly it was alleged R1 did not receive assistance with bathing. Records collected revealed staff notes that showed R1 has verbally declined regular scheduled bathing and requested it to be pushed out. Interview with R1 did not reveal any information to corroborate that R1 did not receive bathing assistance. Interview with other resident did not reveal any information to corroborate that residents are not receiving assistance with bathing. Interview with outside source did not reveal other residents do not receive assistance with their scheduled bathing. Based on multiple interviews and record reviews, there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Rebecca Toves to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.