complaint·February 20, 2025

Interview with reporting party (RP) revealed that R1 had started to develop exit seeking behaviors and memory care unit at facility was full. RP said that facility had explained that they were not a locked facility and were not equipped to care for a resident with exit seeking behaviors. RP said that facility staff informed hospital staff of the exit seeking behaviors that R1 was exhibiting and hospital social worker had R1 moved to another facility. Records review revealed that on 4/15/24, a 30 day eviction notice was given to R1 due to R1 needing a higher level of care. Interview’s with facility staff revealed that facility had sent out R1 to the hospital and was in communication with hospital social worker about concerns for the need for a higher level of care. Interview with facility staff revealed that R1’s responsible party had passed away and there was no relatives willing to assist in re-locating R1. Interview with outside source (OS2) revealed that they were aware of the situation and was involved in trying to locate a responsible party for R1. OS2 reported that the facility is at no fault and did all they could. OS2 stated that there was no concern for facility abandoning R1. Regarding the allegation, staff did not have transportation for resident after hospital visit, it was reported that resident (R2) was admitted to the hospital due to chest pain. It was reported that on 5/18/24, R2 was released from hospital but facility did not pick R2 up. It was reported that facility did not have transportation and R2 remained at the hospital and passed away. Interview’s with facility staff revealed that the facility utilizes a van from their other property for transportation services. Staff reported that if van is not available and a resident needs transportation services then facility will pay for an Uber. Staff reported that residents have never been denied transportation. Staff reported that when R2 was at the hospital they were in contact with hospital social worker and was never told that R2 was ready for discharge. Staff reported that R2 passed away at the hospital. Interview with outside source (OS2) revealed that there was no concern for lack of transportation at the facility. Interview’s with other resident’s revealed that residents have returned to the facility via ambulance, facility van or Uber paid for by facility. No concern for lack of transportation from residents. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Botello. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Botello whose signature below verifies receipt of these rights.