complaint·February 26, 2025

Regarding the allegation that staff are not ensuring that residents receive incontinence care, it was reported that reporting party (RP) has visited a resident (R1) at the facility and has found R1 to be left in soiled clothing. Interview’s with outside sources revealed no concern for lack of incontinence care for residents. Interview’s with residents revealed no concern for resident incontinence care. Interview’s with facility staff revealed no concern for lack of incontinence care. Regarding the allegation that staff do not ensure the care needs of residents are being met, it was reported that RP went to visit R1 and found R1 soiled on the floor. It was reported that a staff was observed exiting R1’s room and did not clean or assist R1 off the floor. Interview’s with residents revealed no concerns for staff not ensuring that their care needs are being met. Interviews with facility staff revealed no concern for staff not meeting resident’s needs. Interviews with outside sources revealed no concerns. Regarding the allegation that staff do not ensure that resident room is kept in safe, clean and sanitary conditions, it was reported that R1’s room has a foul smell of urine and feces and has dirty clothing. LPA conducted unannounced visits and observed R1’s room along with other resident rooms. LPA did not smell any foul odors and did not see anything of hazardous conditions. Interview’s with facility staff revealed no concerns for cleanliness of resident rooms. Interview’s with residents revealed no concerns. Interview’s with outside sources revealed no concerns. Regarding the allegation that staff do not ensure call systems alerts are responded to in a timely manner for residents in care, it was reported that R1 has used their call pendant to alert staff when they have fallen but staff do not come. A review of facility records show when call alerts were activated but are not time stamped when they are cleared. Interview’s with outside sources revealed no concern for response times for call button alerts. Interview’s with residents revealed no concern with response times for call system alerts. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Botello. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Botello whose signature below verifies receipt of these rights.