complaint·August 29, 2025

(continue from LIC9099) Record Review A review of facility and resident records indicated that R1 was capable of making their own decisions. R1 signed an admission agreement on November 25, 2019, and moved into the facility. Records also showed that R1 was receiving financial assistance from an outside source to help cover monthly room and board fees. On October 4, 2024, the facility issued R1 a 30-day termination notice and Notice to Quit due to nonpayment of the basic service rate. The notice stated that the admission agreement would terminate effective November 4, 2024, and that R1 had an outstanding balance of $33,400. This amount represented unpaid residency, care, and service fees from June through September 2024. Billing statements from March through October 2024 and correspondence between R1 and the facility’s business office confirmed that R1 was not current with payments. Handwritten notes from R1 to staff further indicated that R1 was no longer receiving financial support from the outside source and lacked the financial means to continue paying for room and board. R1 had previously been served a 30-day termination notice on September 4, 2024, when they first became delinquent. However, the facility withdrew that notice when R1 attempted partial payments. Those payments were returned due to insufficient funds, which led to the second 30-day termination notice issued on October 4, 2024. Resident Placement Interviews and records showed that on October 21, 2024, R1 was discharged from the hospital to another facility that provided rehabilitation services appropriate for R1’s needs. As of the date of this report, R1 continues to reside at that rehabilitation facility and receive necessary services. (continue to LIC9099C) ((ontinue from LIC9099C) Findings The investigation found no corroborating evidence that R1 was unlawfully evicted from the facility when transported to the hospital by 911 personnel due to a medical emergency. Review of the 30-day termination notice and Notice to Quit was properly served to R1, and it did not indicate any violations of Title 22 regulations. Conclusion Based on the investigation, including record reviews and interviews with staff and external sources—there is insufficient evidence to substantiate the allegation of unlawful eviction. Therefore, the allegation is deemed unsubstantiated. An exit interview was conducted with Resident Services Director, Richard Tibi. A copy of this report, LIC811 Confidential List form and the Licensee Appeal Rights (LIC 9058, 03/22) were provided via email at rsd.bonita@bonitavillaseniorliving.com and ed.bonita@bonitavillaseniorlviging.com. An electronic confirmation of receipt was obtained.