Incident investigation·October 30, 2025

Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced Case Management visit to deliver an “Order to Licensee/Facility of Immediate Exclusion from Facility” for staff #1 (S1 – see Confidential Names List). LPA Serrano identified himself and stated the purpose of the visit with Executive Director (ED) Abraham Botello. The Department of Social Services, Community Care Licensing Division, orders PACFICA SL CA LLC;PACIFICA BONITA LP; BONITA MGR , to remove S1 from any contact with residents or presence of S1 in all facilities associated. This exclusion letter is in result of an investigation by the California Department of Social Services, a case management investigation of conduct inimical has been found to be substantiated against an employee, by the name of S1. The Department has determined that continued or future contact with residents or presence in any child day care or residential facility licensed by the California Department of Social Services constitutes a threat to the health and safety of the residents in care. During the visit, LPA confirmed that S1 was not present at the facility. LPA was advised by ED that S1 was terminated as of July 23, 2025. LPA provided ED with the exclusion letter. An exit interview was conducted with Executive Director Abraham Botello, to whom a copy of this report, exclusion letter, LIC811 Confidential Names List, and the Licensee/Appeal Rights were provided. The signature below confirms the documents were received.