complaint·January 29, 2026

OS also stated that R1 has dementia and never told RP or other family members about the eviction. LPA reviewed facility records and found that on October 13, 2025, CCL received a copy of a 30-day notice to quit for R1. The notice stated that R1’s residency would end on November 13, 2025, because R1 was not following the facility’s general policies. LPA reviewed R1’s chart notes from October 15, 2024, through July 21, 2025. The notes showed several incidents where R1 was aggressive toward other residents and staff. On October 15, 2024, R1 chased another resident and harassed them because they were reading outside their room. On November 23, 2024, R1 yelled at staff about dinner and chased them. On June 13, 2025, R1 threatened to slap another resident for humming. LPA also reviewed emails between facility management. On September 10, 2025, the facility’s legal team advised management to give R1 an official eviction notice. On October 13, 2025, the Resident Services Director (RSD) emailed that they spoke with RP, who said they were having trouble finding a new placement for R1 but were still actively searching. LPA interviewed RSD, who said they and corporate staff told RP in August and September 2025 that R1 needed to move because of aggression toward other residents. RP said they were looking for a new place. RSD stated they told RP by phone on October 13, 2025, that R1 was being given a 30-day notice. LPA also interviewed outside source 2 (OS2), who said they learned about the eviction on January 22, 2026, when the facility told them R1 needed to be picked up or law enforcement would remove them. OS2 said they knew R1 had issues but never received a 30-day notice by mail or phone. LPA reviewed records and found the facility mailed the 30-day notice to RP by certified mail, but the mail was returned on November 10, 2025, because it could not be delivered. LPA interviewed the Executive Director (ED), who said R1 was officially evicted on January 22, 2026. ED said the notice was sent by certified mail and a court order was posted on R1’s door. ED stated that R1’s family visited during the holidays and would have seen the posted notice. ED stated that although law enforcement arrived at the facility on 1/22/26, they stated that since it was a "civil" matter they could not arrest or transport R1. ED under the advice of law enforcement transported R1 to the hospital and advised hospital staff of the situation. Based on the investigation, LPA determined that the facility had the right to evict R1 because of repeated aggression toward other residents. However, the facility failed to properly inform RP about the eviction. The 30-day notice included important information and resources that RP never received. Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during interviews and records review, there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099-D. The report was discussed, plan of correction was jointly developed, and an exit interview was conducted with Abraham Botello. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22), and immediate Civil Penalties were assessed and provided to Abraham Botello at the conclusion of the visit. The signature below confirms the receipt of these documents.