complaint·April 11, 2024

Continued from LIC9099) television was paid by the facility,  if the resident requested more channels or extended cable television,  the cost would be billed directly to the resident with separate billing.  Staff 3 (S3) (See LIC811 Confidential Names list), provided LPA with the last three months of paid invoices for the basic cable television service.  There was no evidence of the bills not paid.  LPA Domingo interviewed Resident 1 (R1) and R1 stated that there has not been any cable television problems that R1 can recall.  LPA Domingo interviewed Resident 2 (R2) and R2 stated that the cable television has been working since the day R2 moved in which was one year ago.  LPA Domingo interviewed Staff 1 (S1) regarding any knowledge of the cable service being discontinued and S1 stated that there has not been any cable service problems at the facility. It was alleged that the Licensee did not assist residents with transportation.  LPA interviewed S1 regarding the provided transportation for the residents and S1 stated that the facility transportation bus has been under repairs for the last 4 months and staff members will transport residents to appointments as needed.  LPA Domingo requested S3 to provide documentation on the status of the repairs with the transportation vehicle and there are invoices dating being at the end of December 2023 of continued repairs with the transportation vehicle.  The most recent repair receipt dated 03/28/24.  R1 was interviewed regarding the transportation vehicle and medical appointments.  R1 stated that staff provide transportation to appointments as needed and R1 has not been made aware of any other residents concerns regarding the transportation vehicle.  R2 was interviewed and R2 was also not aware of any concerns regarding the transportation vehicle or medical appointments being missed because of the repairs being made with the vehicle. Based on LPA's interviews with residents, staff, outside source interview, and records reviewed there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Angela Scott-Kapiloff, to whom a copy of this report, and Appeal Rights (LIC 9058 03 /22) were provided.