complaint·September 22, 2025

A review of the relevant medical records related to R1’s hospitalization were reviewed. The medical records indicated R1 was not diagnosed with a burn. R1 was diagnosed with injuries related to R1’s health conditions. The investigation did not provide sufficient evidence that staff neglect caused the injuries R1 was diagnosed with. The investigation further revealed staff obtained timely medical attention for R1’s observed injuries. Therefore, based on interviews and records review the allegation is unfounded. A finding that the complaint is unfounded means the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted where a copy of this report was reviewed and provided to Monica Flores, Executive Director.