Complaint·March 5, 2025

The Pest control records dated 01/23/25, which was the initial inspection, indicated heavy rodent activity found in all 5 houses; multiple trees were found touching the roofs, which allow rodents to enter through the holes/vents on roof; multiple holes (14 in total) and openings were found around the property; window screens were not properly in place providing access to rodents; and air vents were not secured also allowing access to rodents. The the pest control records dated 01/23/25 also indicated service provided included 13 rodent bait stations, rodent trapping for 30 days, and monthly service. On 02/21/25, the pest control company returned and documented 7 rats were captured in the attic spaces and pest findings in the laundry area. The facility submitted an incident report with incident dated 02/19/25 regarding rat/rodent droppings in the closet of a resident’s room, reported by a resident’s family member. Today, 03/05/25, LPA observed rat droppings in rooms #3 and #8. Also observed was a door in room #3 leading to outside that had a large gap under the door and a hole visible from the outside. There was a towel placed on the floor in front of the gap under the door. In addition, there was a hole covered by a piece wood behind a resident’s bed. The administrator explained the wood was placed there due to the bed banging against the wall creating a hole, not due to the rats. Resident interviews confirmed the rat activity in their room along with the rat droppings. A review of Centers for Disease Control (CDC) online search indicated rat droppings are harmful and can cause serious illness. The administrator explained staff vacuumed, used bleach and disinfectant to clean the rat droppings. The administrator was advised not to vacuum, per CDC guidelines and follow CDC protocols, the administrator agreed. Staff interviews revealed some residents like to keep their door open which leads to outside. LPA explained residents are allowed to leave their door open. However, mitigation is still required by patching up the holes and/or openings ensuring they are sealed, which will assist with rats/rodents entering the facility. The administrator explained the pest control are coming to the facility monthly and will continue as prevention until eradication. It was also alleged the facility was in disrepair due to the room #8 ‘s bathroom shower not working, shower head broken, no toilet set, and shower floor having dark marks of debris. The administrator explained the residents do not use that shower, only the toilet. Administrator also explained the repair order was in their que for repairs, as they were aware. Outside source photo evidence revealed the shower head was broken, no toilet seat, and the shower flooring had marks and dirt. Staff interviews confirmed the shower in room #8 was not working, as the resident uses the other shower. Resident interviews confirmed being unable to shower in that bathroom. Today, 03/05/25, LPA observed the bathroom needed an overall cleaning, shower needed to be repaired, shower floor needed cleaning, and toilet seat was missing. Based on observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Community Manager, Jamila Hallak whose signature below confirms receipt of these rights.