Complaint·July 16, 2025

(continued form LIC 9099) During the investigation, interviews were conducted with multiple residents who stated they are able to both make calls and receive calls freely and without staff interference.  Staff interviews, including Staff #1(S1) and Staff #2(S2), confirmed that residents are encouraged to maintain communication with family and friends and are provided access to upon request.   Interviews with the Administrator revealed ongoing communication with R1's responsible party as well as one of R1's family members, regarding communication between family/friends and residents.  Interviews with Outside Sources were inconsistent; however, Outside Source #3(OS3) submitted a recorded conversation regarding an attempt to contact R1 through the facility phone. Records review indicates that S2 responded appropriately in accordance with R1's right to privacy and confidentiality of personal health information, as outlined in Title 22, California Code of Regulations. Based on records and interviews, a preponderance of evidence does not exist to show that Licensee did not ensure the facility was free of odors from incontinence. The allegation is, therefore, Unsubstantiated, and no deficiency was cited for it. An exit interview was conducted over the phone with Administrator/Licensee Alexander “Alex” Limpin as well as in person with Community Manager Jamilla Hallack to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.