complaint·May 13, 2025

(Continued from LIC9099 p.1) Staff interviews additionally revealed that the chef meets with residents each month to discuss food service, and the facility adjusts as much as reasonably possible to accommodate all requests. Staff informed that transport time could affect the temperature of room service trays, however all residents are supplied with a personal microwaves in their rooms to reheat food to their preference. Resident interviews were consistent regarding the quality of food and options served at the facility, but interviews varied regarding serving times. Residents consistently stated that the food was good or great, and that they had options to choose from. Some residents experienced no wait for their meals and some residents felt that they did have to long periods for their food to arrive once ordered. All residents emphatically informed that staff would re-heat their food promptly if asked. It should be noted that interviews revealed that the dining room doors were open at all times, and some residents came into the dining room up to 60-90 minutes prior to the scheduled meal time, skewing their perception of wait times. Records review showed that all kitchen staff had food handler's cards, and training titled, "Food and Kitchen Safety". Weekly facility menus showed a variety of food options, with a different special offered each day for each meal. The menus included a section titled, "Alternate Menu", with 13 options that could be ordered outside of the special main dish. Additional records included photos, with timestamps and location, of recent meals served at the facility. During an unannounced facility visit LPA directly observed the food service at the facility; all food was observed to be of good quality with no issues observed regarding food handling requirements or safety. LPA observed warming buffets with active steam as well as a hot box with warming trays set to 135 degrees. While the investigation revealed that sporadic issues regarding food temperatures and wait times had occurred, the instances were not shown to be consistent or common. Further, the investigation showed that the facility immediately corrected issues made known to them with increased training, staff support, or changes in procedure. Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Executive Director Cameron Azemikhah, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.