complaint·September 19, 2023

Interviews with the staff and Licensee revealed that facility staff were responsible for assisting residents with activities of daily living (ADLs), preparing meals, maintaining the cleanliness of the facility, and passing medications. Interviews and LPA observation revealed that residents called for assistance by using bells or verbally called for staff. Interviews and assessment records revealed that R1 had a history of agitation and unpleasant and rude behaviors when interacting with others. Interviews revealed that R1 called the police twice regarding verbal disagreements between R1 and the facility, in which R1 was yelling at staff. No arrests were made at either police visit. Interviews revealed that the two police calls were not made in response to the alleged incident between R1 and the staff. Interviews with residents and outside sources did not reveal any issues with the care provided by staff and described facility staff as very responsive to resident care needs as well as communication with family members. Interviews with residents, staff, and outside sources denied hearing any raised voices, yelling, screaming, or rude words. Interviews with staff and the Licensee did not reveal any evidence of the Licensee or staff hitting, slapping, punching, or physically abusing residents. Interviews stated that R1 did not have any injuries, marks, or bruising related to the alleged incident. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Facility Manager Ben Rosario, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).