complaint·September 9, 2025

[Continuation of LIC 9099] An interview conducted with the Executive Director revealed the leak had been fixed on August 15, 2025, and provided a corroborating invoice for repair. A facility tour and staff interview revealed the areas damaged by the leak had been removed in preparation for new installation of dry wall and repairs. The areas affected were all inaccessible to residents in care and there was no food in the surrounding area of the kitchen. The interview with the ED also provided a contractor’s bid and revealed waiting for two more bids for the facility to undergo repair/remodel in the affected areas. Regarding the allegation that the facility did not have the required posting. An interview with OS1 disclosed that the facility did not have Community Care Licensing (CCL) posting with the Complaint Bureau's contact information, however upon entering the facility the posting was in direct view at the entrance. Pictures were secured for evidentiary purposes . Based on interviews, record reviews, and a facility tour the above listed allegations were determined to be Unsubstantiated. This finding means the preponderance of evidence standard was not met. An exit interview was conducted with ED Watkins and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) will be provided at the conclusion of the visit.