Complaint·May 10, 2024

The Department’s investigation consisted of facility inspection, review of facility and resident records and interviews with pertinent residents, staff, and outside sources. The facility is licensed to serve six elderly non-ambulatory residents, one of whom may be bedridden, and three residents receiving hospice care. LPA reviewed resident, facility, and hospice care records. The records were complete. LPA observed resident medications were packaged, organized and revealed no indication staff does not administer medications as prescribed. Interviews with residents and record reviews produced no evidence that staff do not provide incontinent assistance. Per interviews with staff, staff rotates residents every two hours and changes undergarments as needed. Residents said they were regularly rotated and changed. None of the residents expressed concerns with any of their care. None of the residents stated that staff does not afford them dignity and respect. Residents also provided no information to support the allegation that staff handles them roughly. Staff denied handling residents roughly or treating them without dignity. Staff interviews did not give LPA any indication that they do not regularly provide resident’s assistance with Activities of Daily Living (ADL). During the inspection, LPA observed the facility to be neat, organized and clean. Residents were wearing clean clothing and bedding appeared clean without offensive odors. Outside source interviews offered no information to substantiate the allegations. The Department has investigated the aforementioned allegations. Based on interviews, LPA observation and review of facility and hospice records, LPA found insufficient evidence to prove the allegations occurred as reported. The preponderance of evidence standard was not met; therefore, the allegations are Unsubstantiated. An exit interview was conducted with Ms. Yap, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058 01/16) were provided.