complaint·September 25, 2023

According to allegations, on August 31, 2023, R1’s financial institution was contacted about making payments to an unknown account by a source unassociated to R1’s account. Interview with R1 revealed that on the date in question Executive Director was assisting R1 on a phone call to financial institution to make R1’s regular monthly payment to facility. Interview also revealed that R1 requested this assistance and was fully aware of actions being taken. Interview with Executive Director revealed that R1 had not made their monthly payment and Executive Director was assisting R1 with completing payment. Interview with outside source revealed that facility staff did not attempt to financially abuse resident as payment was in fact due. An additional outside source interview corroborated that R1 had not communicated any financial issues against facility staff. It was also alleged that R1 was financially abused by another external source and the licensee did not protect R1in that event. According to interview with R1, R1 knowingly paid an outside source for assistance in moving out of home and into facility. Interview also revealed that no money was missing from R1’s account. Interview with outside source corroborated that the payment made to external source was intended to cover R1’s prior expenses. Interview with Executive Director revealed that there was no known financial abuse reported to them by R1. Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Director Reggie Jones, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.