complaint·August 27, 2025

(Continued from LIC9099) Regarding the allegation that R1 did not receive assistance with shaving and grooming. During the facility visit on August 27, 2025, the department observed that R1, who has a documented diagnosis of dementia, did not exhibit signs of facial hair overgrowth, missed grooming, or skin irritation. The department also interviewed R1, who confirmed they have designated shower days and a relative who takes them to get a haircut and a shave once in a while. The department interviewed staff. They confirmed that R1 requires assistance with shaving, showers, and dressing and confirmed that R1 is provided these services. The department review of the shower schedule confirmed that R1 was assigned designated shower days consistent with facility policy. The department observations also revealed R1's closet with several flannel jackets in the same color palette. Interviews with other residents on R1’s floor revealed no concerns regarding hygiene care. An interview with Resident #2(R2) reveals they have direct observation of R1 and share meals often with R1, and have not observed R1 to be unclean or disheveled. Regarding the allegation, the Staff did not serve dinner to residents in care. More specifically, R1 was not served dinner after being out in the community and returning after dinner service. During the facility visit on August 27, 2025, the department observed nutrition drinks in the refrigerator of R1's room. Interviews with other residents on R1’s floor revealed no concerns regarding missed meals and indicated that if they ask the staff, they will receive a meal. An interview with Resident #2(R2) reveals they have direct observation of R1 and share meals often with R1, and have not observed R1 missing meals. However, they did state they have their own snacks in the room and have never asked for food outside of the designated meal service. Based on interviews, and records review and department observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator Lynn Torino whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]