complaint·August 27, 2025

(continued from LIC9099) During the department’s interview, R1 stated that S1 is “just always too much in a rush,” but did not report any injury, pain, or prior incidents. R1 had not previously reported the concern to facility staff.  A review of R1's records and staff interviews indicate R1 has limited mobility, prefers to remain in her bed all day, and does not socialize in the community.  Staff reported R1 has a history of stating staff handle them roughly even when staff is not touching R1. The Department interviewed residents on the same floor as R1 and they consistently deny any staff member has handled them roughly or observed staff handling residents roughly. The Executive Director reports that no complaints had been received regarding S1 or staff handling R1 roughly, and confirmed S1 was reassigned to a different floor following an observation related to an unrelated matter. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator Lynn Torino whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]