complaint·October 8, 2025

Resident Interviews showed that residents usually feel comfortable reporting problems to staff. This corroborated staff interviews. In this case, Resident 1 (R1) did not tell staff about the verbal harassment. R1 said the comments were upsetting and did not feel comfortable revealing the source of the harassment. Resident 2 (R2) confirmed they had witnessed the incidents involving R1. Outside Source Interviews reveale d that Outside Source 1 (OS1) acknowledged that verbal harassment among residents occasionally occurs in large facilities, particularly in common areas. OS1 stated that facility staff are generally responsive to verbal complaints and that the Executive Director actively addresses disputes. OS1 further no ted that staff are proactive in preventing harassment. Records Review did not reflect any incident reports or staff follow-up regarding the verbal abuse allegations due to lack of reporting by R1. LPA Observations included a review of resident well-being. Residents appeared safe and comfortable in their surroundings, with no signs of distress or unsafe conditions noted during the visit. Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violation did not occur and are therefore unsubstantiated. An exit interview was conducted with Lynn Torino, Assistant executive Director, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.