complaint·March 2, 2026

(Continued from LIC9099) Department Interviews with facility staff and residents aligned to show that, about two weeks before the complaint time frame, they observed rodents inside the facility, prompting facility staff to closely inspect rooms in the East building of the community and take mitigation measures for rodent activity. Department Interviews with staff and the Executive Director further corroborated that, long before the complaint time frame, Licensee had already contracted with a professional outside company to perform preventive pest/rodent control services every two weeks at the facility. The facility maintenance staff also implemented additional preventive measures to deter rodent infestation. The area/rooms in question has sliding glass doors that lead to an outside area, and the surrounding outdoor areas were observed to have rodent traps. According to current regulations, the presence of rodents at a facility, in and of itself, is not a regulatory violation. Regulations instead speak to the maintenance of food areas, covered trash cans, and solid waste practices as the required actionable steps for mitigating rodents. Based on records and interviews and department observations, a preponderance of evidence does not exist to show that Licensee did not take the required steps to prevent rodents at the facility. The allegation is therefore UNSUBSTANTIED. An exit interview was conducted with ED Neale, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.