complaint·January 21, 2026

(Continued form LIC9099) The records review included Medication Administration Records (MARs) and Physician’s Orders for three residents (R1, R2, R3) residing in the facility, focusing on scabies-related treatments such as Permethrin and Ivermectin. Department records from an outside treating facility indicate that Residents #1–3 were treated for rash symptoms; a formal diagnosis of scabies was never documented, however, precautionary treatment was performed by the outside treating agency. The facility’s Infection Control Plan was reviewed and noted as last updated on July 7, 2023. The Department’s annual inspection in May 2024 revealed that extra linens, hygiene supplies, and Personal Protective Equipment were present. Interviews with multiple staff and residents during May 2024 did not reveal concerns that the facility was failing to follow its infection control plan. Further interviews with staff and an outside source indicated that staff were following infection control protocols. The MARs and Physician’s Orders reviewed showed that R1, R2, and R3 received rash directed therapy in June 2024, including Permethrin (topical) and Ivermectin (topical and oral). Orders specified full-body topical application from neck to toes with shower-off instructions and repeat dosing intervals, consistent with commonly accepted scabies treatment practices. Times of treatments were documented for several residents. The records alone do not confirm or refute communication practices with families, staff, or visitors. Due to the nature of cognitive abilities in a memory care setting, isolation measures would not typically be part of the Department’s or the facility’s protocol. The presence of timely treatment orders and administrations for multiple residents demonstrates the facility’s action to address residents with infectious conditions. With li mited documentation beyond medication records, there is insufficient evidence at this time to establish that the facility failed to notify families or failed to follow infection control procedures. Based on the records review, interviews with staff and an outside source there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegation is: UNSUBSTANTIATED. An exit interview was conducted with Executive Director Angela Scott- Kaplioff , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.