complaint·March 26, 2026

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to investigate and deliver findings regarding the above complaint allegations. LPA introduced themself and disclosed the purpose of the visit to Executive Director Angela Scott-Kapiloff. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, outside sources, and a review of records. On March 23, 2026, Community Care Licensing Division (CCLD) received a complaint alleging that Resident #1(R1) was hospitalized on 02/01/2026 and subsequently discharged to an unknown rehabilitation center. The authorized representative was not notified of the transfer until 03/23/2026. Department interviews with staff, as well as a review of facility records, reveal that licensee staff did not report the incident to the resident’s authorized representative (ALW corridinator) within the required timeframe.The delayed reporting impeded care coordination and placed the resident’s continued participation in the Assisted Living Waiver (ALW) program at risk. Based on interviews and records review, a preponderance of evidence supports that the alleged violation occurred; therefore, the allegation is SUBSTANTIATED. A deficiency is cited on the attached LIC 9099D in accordance with California Code of Regulations, Title 22. A Plan of Correction (POC) was jointly developed with the licensee. An exit interview was conducted with Angela Scott‑Kapiloff, to whom copies of this report, the LIC 811 Confidential Names List, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.