complaint·August 8, 2023

On July 18, 2023 service invoice indicated that the kitchen was treated and inspected for pest activity, pest control was to be done in the kitchen area and resident rooms 140-150. On August 8, 2023, LPA’s observation and bed inspections of residents revealed no remnant of bedbugs, all mattresses appeared new. Residents interviewed all stated that they did not have bedbugs at the time of visit. The process for treatment of bedbugs is done by the Director. The Director has bought products for treatment of bedbugs. When bedbugs are discovered, removal all beds from residents’ rooms are replaced with new beds and covered with bed protectors. An interview was conducted with additional staff, who stated that there have not been any bedbugs for couple of months and beds are replaced with new beds and residents are given new sheets. This staff member also stated that residents “do their own laundry.” Residents interviewed did not have bedbugs at the time of visit. Based on observations, interviews with residents, outside sources, and review of pertinent pest control inspection reports, there was insufficient evidence found to support the allegation that facility has bedbugs.  Due to a lack of evidence, the allegation is deemed to be unsubstantiated.  A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Continued An exit interview was conducted with the Assistant Director, Sarita Mendoza.  A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Sarita Mendoza, Assistant Director and her signature on this report confirms receipt of the Licensee Rights.