complaint·April 29, 2026

The facility reported that in the absence of a responsible party, staff will assist with transportation. The facility operates as a board and care, where residents are ambulatory, independent with activities of daily living (ADLs), and able to leave the facility freely. The facility provides medication management within its scope. LPA attempted to contact R1’s case manager but did not receive a response. There is no evidence that staff failed to seek or delayed necessary medical care. Regarding dental care, documentation shows that on 02/11/2026, staff submitted a referral to R1’s case manager requesting assistance in establishing a dental provider and scheduling an appointment, as R1 does not have an established dentist. R1 confirmed they are waiting to be seen by a dentist. Delays appear related to coordination with the case manager and lack of established providers, not due to inaction by facility staff. Regarding financial management, documentation from the designated payee indicates that R1 independently cashes their Personal and Incidental (P&I) funds in the amount of $100 twice per month. R1 confirmed receipt and use of these funds. R2 stated that they assist R1 with transportation and occasionally provide money when R1 spends their funds. R1 confirmed this and expressed that their monthly funds are insufficient. There is no evidence that facility staff are withholding R1’s money. Additional information obtained indicates that R1 requires identification documents, including a state ID and Social Security card, which are reportedly maintained by the case manager. Staff and R2 indicated that efforts have been made to assist R1; however, lack of access to these documents may be contributing to delays in accessing services such as dental care. On April 29, 2026, LPA verified that R1 has a dental appointment scheduled for June 2, 2026. Based on interviews conducted and records reviewed, the allegations that staff did not seek timely medical care, failed to meet dental needs, and withheld resident funds are unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Assistant Manager. Her signature on this form confirms receipt of the documents.