complaint·May 22, 2025

(Continuation of LIC9099) R1 said when they awake, the room temperature feels cool, but they put on their sweater, and they warm up. According to R2, the night was a little cooler than usual, but they had their sweater and a cover to keep them warm. Both R1 and R2 are unaware if the heater is operational and or if it may have issues with the internal temperature of the facility. Both R1 and R2 did not have any concerns with the internal temperatures. According to S1, the facility does have two systems in place. S1 said the back heater is inoperable. Upon LPA’s entrance to the facility, they observed the internal temperature to be at 64 degrees Fahrenheit (F) in the area where the residents reside during the visit on 2/11/25. At the entrance of the facility, LPA observed that the temperature was set at 70 degrees Fahrenheit. Both temperatures were within the ranges of regulation on 2/11/25. On 05/22/25 LPA observed both internal temperatures and the first read 73 degrees F and second read 65 degrees F. It was specifically alleged that the large waste bins were overflowing with waste. According to S1, they informed the Licensee that the facility needed an additional waste bin, as there was a lot of waste being thrown out daily. According to S2, both the recycling and waste bins would overflow. S2 said they would need to squeeze waste materials down the bin to ensure the trash company was able to collect all the waste. S2 said the owners had ordered the bins and were on their way. According to R1 and R2, they had no issues with their trash bins in their room since the staff takes it out daily. Upon the arrival of LPAs visit, on 2/11/25, LPA observed it was waste pick-up day and the bins were outside ready for pick-up. LPA observed the bin was full to the top with the lid of the bin slightly propped open with waste, but no waste fell out of the bin. During the visit on 5/22/25, LPA observed that the Licensee had ordered an additional waste bin, for a total of 2 waste bins, available for the facility. Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained during staff and outside source interviews, records reviewed, and LPA observations, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegations are deemed to be unsubstantiated. The report was discussed, and an exit interview was conducted with Administrator Cindy Chaparri. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Chapari at the conclusion of the visit. The signature below confirms the receipt of these documents.