Complaint·October 18, 2023

*This is an amended report to a report originally signed on 10/18/2023. Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced visit to initiate a complaint investigation. The LPA introduced himself and disclosed the purpose of the visit to Executive Director Candi Laird. Throughout the investigation, the Department secured pertinent records and conducted interviews. It was alleged the facility charged a resident for services not received. A review of the facility file revealed the facility was licensed on 10/01/23. Review of records obtained at the facility, confirmed the previous facility dated their invoices on 9/14/23, for monthly fees collected 10/01/23, for the month of October. Interviews with residents and staff corroborated the invoices were from the previous facility, and not from the current licensed facility. Invoices for the month of November 2023 have not been sent out to the residents as of today’s date. Based on the evidenced collected throughout the investigation, the alleged violation was unsubstantiated. An exit interview was conducted with Laird, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.