Complaint·January 24, 2025

The maintenance staff were the only staff who had access to the locked thermostat in the dining room. There were times when the maintenance staff did not respond to the requests to adjust the thermostat, until several hours had elapsed. There was occasions where the air conditioning setting was turned off, but the heater was not turned on. This led to some residents leaving the dining room, eating their breakfast elsewhere, or retrieving jackets and returning to the dining room. Although interviews with the ED and Maintenance Director revealed they were recently made aware of the dining room being too cold, and observations by the LPA noted the thermostat at sixty-eight degrees (68 degrees F) and seventy-three degrees(73 degrees F), there was enough evidence to determine staff, including the ED and Maintenance Director, had knowledge of this concern for several months and did not address it. Based on evidence obtained, the allegation was substantiated and cited in an LIC 9099D page. A plan of correction was jointly formulated with ED DeLabarre. An exit interview was conducted with ED DeLaBarre, to whom a copy of this report, LIC 9099D, and Licensee/Appeals Rights (LIC 9058), were provided via email. An email read receipt confirms the documents were received by the ED.