Complaint·March 20, 2025

There were no statements, or evidence to corroborate the facility was not maintained at a comfortable temperature, therefore, the allegation was unsubstantiated. It was alleged the facility had insufficient staff to meet resident needs. On July 22nd, 2024, it was reported to the Department the facility only employed one live-in caregiver and this caregiver was not able to meet all the residents’ needs. Interviews with internal and external source, including sources who frequently visited the facility, did not have any concerns with the residents’ needs not being met. Interviews and review of records revealed that during the time in question, the facility employed two live-in caregivers. The LPA also reviewed the ambulatory status, care needs, number of staff present, and staff response times. Although there were conflicting statements made regarding how many staff were employed by the facility, the facility had additional staff who may respond to the facility and assist. Based on the evidence obtained, there was not enough evidence to prove the alleged violations occurred, therefore, the allegations were unsubstantiated. An exit interview was conducted with Caregiver Priscilla Rivero, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.