Complaint·January 22, 2025

Interview with staff present on the morning of November 4, 2024, revealed that R1 left the facility to a medical appointment and returned to the facility later that afternoon with multiple minor injuries. Video collected from the facility determined that R1 did not have any injuries as of 8:05 am on November 4, 2024. Staff also revealed that when R1 returned from medical appointment, R1 had minor bruising on the forehead, ear, fingers, and ears. According to pictures reviewed and statements from staff, the bruises became larger and darker as time progressed. Interview with Outside Source 1 (OS1) revealed that there was an external investigation and found no further explanation of injuries to R1. Interview with Outside Source 2 (OS2) established that the medical transport was also investigated and found no facts to determine how R1 was injured. Interview with Outside Source 3 (OS3) did not reveal any additional information to determine cause of injuries. Lastly R1 was unable to explain injuries to facility staff, Administrator or Licensing Program Analyst. Based on multiple interviews, record reviews, photographs, and video there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Abhinav Singh, Business Manager, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.