complaint·December 30, 2025

Review of assessment records for R1 revealed that R1 required assistance with bathing and hygiene care, and further assessment of the other resident’s assessment records revealed that a total of four of six residents requires assistance with hygiene and bathing care. Interviews with residents did not reveal any concerns that staff did not assist residents with showering and residents were pleased about the frequency of staff assistance with showers. Interviews with staff showed that coordination between facility staff and outside agencies allowed residents to receive showers as often as every other calendar day. Interviews with staff did reveal that at least one resident was resistant to receiving shower assistance by staff of the opposite gender, however, staffing schedules allowed for the resident to receive showers by their preferred staff. LPA observations during on-site visits did not reveal any noticeable odors or concerns that residents were not well groomed or appropriately dressed. Additionally, LPA observed that staff assisted residents with incontinence care and ensured that residents were well groomed and absent from noticeable odors following the incontinence care. Additionally, interviews with staff and residents did not reveal concerns that residents were not able to move about the facility as they wished, including entering the facility’s backyard. Interviews with R1 did not reveal any concerns that R1 was not able to leave their room if they wished. LPA observed during on-site visits that residents, including R1, were able to leave their rooms as desired. However, there was some evidence that residents were not allowed to enter the facility’s kitchen during certain times. Interviews with staff revealed that residents were not allowed to enter a portion of the kitchen where locked cabinets containing sharps and/or other hazardous items were stored. On-site visits confirmed that those items were kept in locked storage as required. The Department has investigated the above-mentioned allegations and based on observation, interviews, and records review, the preponderance of the evidence has not been met, therefore, these allegations are deemed unsubstantiated. An exit interview was conducted with Caregiver William Punta , whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).